Exceeding Expectations: Enhancing the Patient and Family Experience
Oct. 3, 2016
On our journey to becoming a destination department, we have taken incredible strides in research, education, and clinical care over the past year. Our progress in clinical care ties directly to our strategic goal of enhancing the patient and family experience.
At the beginning of FY16 we set out to improve the patient experience as measured by our Press Ganey patient satisfaction scores. The focus this year was the patient’s “likelihood to recommend.” This question gauges the patient’s perception of his/her overall experience with Emory’s Department of Radiology and essentially asks, “Based on the care you received, would you trust us to care for your loved ones?”
Harold Glenn, Jr., the Department of Radiology and Imaging Sciences’ service performance consultant, reports the response across many of our sites was a resounding “Yes!”
Please join us in congratulating the following sections for their hard work in meeting or exceeding their patient satisfaction goals and for creating exceptional patient and family experiences over the past year:
• Mammography at Winship Cancer Institute• Ultrasound at Winship Cancer Institute
• Nuclear Medicine at Emory University Hospital
• PET Imaging at Emory University Hospital
• Ultrasound at Emory University Hospital
• Interventional Radiology at Emory University Hospital Midtown
• Mammography at Emory University Hospital Midtown
• Outpatient Imaging at Emory University Hospital Midtown
• PET Imaging at Emory University Hospital Midtown
• Vascular Imaging at Emory University Hospital Midtown
• Mammography at Emory Johns Creek Hospital
• Mammography at Emory Saint Joseph’s Hospital
• CT Imaging at Emory Saint Joseph’s Hospital
• Outpatient Radiology at Emory Saint Joseph’s Hospital
Recent patient comments that reinforce the strong scores:
“It is reassuring to receive such excellent care where I have staff privileges and where I refer my own patients and friends. Thank you again.”
“Each time I went to Emory hospitals, the staff and the whole process were amazing! I highly recommend Emory to all my friends and family! Thank you for providing excellence services! The doctors are excellent!”
“The level of professionalism is much better and the way the information is given is very good. I recommend my relatives and friends to Emory all the time. Thanks for your service.”
